Incident Start Date: 5/17/2024
Started: 5/17/2024 11:00 am PT
Corrective action: 5/17/2024 02:02 pm PT
Backlog cleared: 5/17/2024 08:30 pm PT
A delay in ID report processing occurred. There was no impact to other Device Management functionality and no data was lost.
Long running queries in the database were identified that caused database locks. These locks caused a slowdown in processing of ID reports which lead to a backlog of queued ID reports.
Terminating the long running queries corrected the database locks. Some of the services were scaled up to speed up the processing of the ID reports and clear the backlog.