CalAmp K-12 – Message Processing Delay – 11/2/2023 – 11/6/2023
Incident Start Date: 11/2/2023
Started: 11/2/2023 15:35 PM ET (System performance degradation start)
Incident End Date: 11/6/2023 6:00 PM ET (Full processing restored and data current for all customers)
Partial recovery: 11/2/2023 20:00 PM ET – 11/3/2023 10:00 AM ET (Message processing restored)
Partial recovery: 11/4/2023 12:30 AM ET – 11/6/2023 6:15 AM ET (Message processing restored)
Emergency Maint: 11/6/2023 - 09:00 PM ET (Server maintenance)
Event closed: 11/7/2023 – 10:00 AM ET (Status Page incident left open in monitoring status since 11/6/2023)
GPS and peripheral data (MDT/barcode/RFID/etc..) were delayed in the CalAmp K-12 system. This impacted viewing real-time data in the CalAmp K-12 website, HereComesTheBus parent app, Time and Attendance, etc..
Device data stopped processing or was delayed. No data was lost, but messages were delayed until the system could be fully recovered. Delay in data/message processing impacted current data in the user interface and HereComesTheBus application.
Incident Resolution and Root Cause
CalAmp K-12 platform delay in message processing was caused by the inability of the message queueing system to send and receive data in a timely manner to/from GPS telematics devices in the field and other pieces of CalAmp infrastructure. After further investigation, it was decided that performance improvements and server maintenance was needed to alleviate stress. Additional improvements will be implemented to further load balance sending/receiving data in the coming days.
Corrective Action and Follow Up