Incident Start Date: 6/6/2024
Started: 6/6/2024 09:12 pm PT
Corrective action: 6/7/2024 07:25 am PT
Event Cleared: 6/7/2024 07:25 am PT
Event declared over: 6/7/2024 07:45 am PT
SCI device message processing stopped. The message gateway between SCI events and core CTC EU experienced a connection failure. There was no impact on messages from any other non-SCI devices.
The subsystem/gateway used to communicate SCI device data to the core CTC system experienced a connection failure after a planned deployment. The connection was tested during the deployment, however, a post-deployment step inadvertently caused the failure in the connection. The team restored the connectivity and processing returned to normal. No messages were lost but were delayed for processing.